Author Bio:
Michelle Patterson is excited with
the new technologies that are threatening to change the way we stay in touch
and communicate, particular in business. She works with companies that are
introducing these technologies to make understanding them easy for regular
people.
Let’s face it – there is nothing like an ideal business phone
system because we never know how the dynamics of business communication is
going to play in the coming days. Thus, it is imperative to stick with the ones
that already have a proven track record. With the adoption of VoIP, floodgates
seemed to have been opened for a variety of business phone systems in the
market. VoIP has come a long way
as far as penetration is concerned and to connect seamlessly with the cloud
telephony system, businesses have to opt for phone systems that are in sync
with it. There are two options when it comes to choosing an ideal business
phones for your organization – digital phones and IP phones.
Digital Phones
Digital phones as well as IP phones come loaded with numerous
advanced telephony features like:
- LCD screens displaying information pertaining to the features
- Advanced functions that can be accessed through programmable buttons
- Handset or speaker based Off Hook Call Announcement
- Integrated headset
- CIX Attendant Console
- Digital Speakerphones
There are a variety of other features that are suitable for
every type of businesses. Digital phones are perfectly suitable for the old
PSTN network and works without any qualms with the old communication system.
IP Phones
IP phones are an extension of the digital phones as they can
work with the latest VoIP communication system. IP phones are in demand as they
are the digital phones that can be plugged directly to the local network and
work seamlessly providing access to all the latest VoIP telephony features.
Numerous advanced telephony features can be availed by using the IP business
phones. Some of the notable features that come with IP phones are:
- Call routing
- Call attendant
- Music on hold
- Integrated Voice mail
- Advanced Call management
- Audio Conferencing
IP phones offer digital clarity when it comes to voice calls
and with their high quality display, it is really easy to read and navigate the
menus. Managing calls is really convenient as the extensive features like call
routing and automatic call attendant provides a smart way to handle all
incoming calls. Businesses can project a very professional image through the
latest technology to handle the calls. These IP phones can be used with minimum
training and help the employees improve their productivity through productive calling.
Since every business has users with different roles,
expectations and needs, so there are a variety of IP phones catering to
different user needs. An impressive lineup of desktop as well as wall-mounted
IP phones is available for users. Business owners and leaders can choose from a
wide range of IP business phones and opt for the appropriate phone suiting
their needs and budget.
Desktop phones are suitable for those users who work from
their desks and these phones have speakers as well as microphones that
facilitate hands-free calls. The programmable buttons helps the users to access
numerous features by just pressing a button. The LCD displays enable better
readability and smart use of the functions.
There are phones with attendant consoles which are
appropriate for use at contact centers and administrative departments. There
are a variety of add-on modules that can be chosen by the users based on their
needs. Transferring a call to the right department or the priority based
routing makes the businesses project a very professional image both to its
customers and associates.
