Indian telecom companies have been quite vocal
about their dislike for over-the-top (OTT) services such as messaging
and calling apps eating into one of their biggest revenue streams –
voice calling and SMSes.
In the past there were murmurs about telcos seeking TRAI recommendation on regulation of OTT services, and reports today add more fuel to the story.
If telcos manage to make a strong case to TRAI about OTT services
hampering revenue, then users would most likely have to bear the cost.
Let’s take a step back and understand what the whole brouhaha is about.
Telecom companies have been having a hard time trying to increase
revenues, especially as SMS usage drops and messaging apps become the
norm.
With data plans galore, most users do not have to incur extra costs
of SMS and, thanks to free calling apps, phone calls. This meant that
telecom companies started promoting data plans instead of talk time or
SMS plans and as a result data adoption and usage has increased. But
telecom companies are realising that this change comes at a high cost.
The Association of Unified Telecom Service Providers of India (AUSPI)
president CS Rao said that though OTT players provide the same services
that mobile service providers offer, there’s no regulation. “Major
regulatory realignment is needed when consumers are moving from minutes
usage to megabyte usage era. I want TRAI to note issue of stressed
capacity of network. If 20 per cent of our customers start using OTT
service, then burden on network will increase $ 55 per subscriber,” Rao
told PTI.
The fallacy here is that mobile service providers do not offer the
same services as the likes of WhatsApp. SMS costs are for each message
sent, while messaging apps do not have any such per-message fee.
OTT players have alleged that telecom companies want regulation when
it suits them and previously when VAS was booming, these same telcos
urged OTT players to not go to TRAI over regulation in this field. So in a way, the tables have now turned. Internet & Mobile Association of India (IAMAI) president Subho Ray told PTI,
“It is the reverse of what we used to say about VAS to regulator that
we are not getting revenue share. The same operators used to ask us
don’t go to telecom regulator.”
One could say that telecom companies have been slow to react to a
massive sea change in mobile usage, not being wise enough to see where
the market was trending towards. It could be called vision paralysis,
but that’s not a consideration for the average user. For users, the big
question is will I have to pay to use WhatsApp. And what if I have
already paid? This is where things get tricky. While telcos want
regulation, it’s not yet clear who will incur the costs, or whether
costs will be for all OTT services or only the ones being used most.
What counts as a OTT service? There’s really no clarity.
One scenario is that besides data plans, users will have to pay
app-specific charges, akin to fast lanes that US telecom companies have
long been fighting for. While the net neutrality debate in the US spans a
whole range of Internet-enabled services and not just OTT services, one
can draw a parallel to the India situation, in that users may have to
pay extra to access these services.
In India, telecom companies are urging for regulation, which is a
highly dodgy path to take and is not the best precedent. Mobile
technology moves much faster than regulation and if messaging and
calling apps are the norm today, there will be replacements and
alternatives in a few months, if not sooner.
Secondly, how do telecom companies plan to deal with the flood of messaging apps? Sure,
WhatsApp is popular, but it has been popular for a long time. These
days apps such as Hike, Line, WeChat, Telegram, Viber make WhatsApp just
an alternative. Secondly, even calling apps are dime-a-dozen. And what
about Apple’s iMessage or Google Hangouts? There are simply too many
options to cover and users will always find one that does not have
prohibitive fees, if that’s the route adopted.
Telecom companies may cry about lost revenues, but there are plenty
of opportunities for growth even in an OTT-first world. Ecosystem
tie-ups such as the one Facebook signed with Airtel in Zambia for free Internet access are an option. The advent of 4G services
will bring more opportunities, especially in video streaming, live
events and other aspects which require data-heavy usage. In fact, as
more mobile devices replace PCs, the revenue growth potential even
within cellular data is quite high.
At the moment, telcos are coming off as cry-babies lamenting the
death of phone calls and SMSes. Those died a while ago. It’s a different
world now and regulation will hamper connections more than anything
else.
