Google Play Store
has this very common error which shows up when you least expect
anything to go wrong. “No connection – Retry” error message comes up
when the Google Play Store app on your Android phone or tablet fails to
connect to the Internet, even though the Internet is working perfectly
fine with other apps on your phone. I got stuck with this yesterday and
almost banged my head on the wall trying to get my Google Play Store
back to work – I even ended up replacing the entire Google Play Store
app on my phone.
How did I fix it? There are several ways to fix and get rid of this
“No connection – Retry” error message. After much head-scratching and
reading through dozens of forum posts, I was able to come up with a few
solutions, that could help you fix this error message on Android phone
or tablet.
How To Fix Google Play Store “No Connection – Retry” Error Message
Like I mentioned earlier, there are multiple solutions and tips that
you could try to fix this error message. I mentioned them below. Fix
solution no. 2 worked for me!
Solution 1 - Check your Gmail / Google account
password. Have you recently changed it? If yes, then you will need to
re-enter your password on your Android device to get all your Google
services back. As soon as you change your Google account password, your
device gets a notification to enter the new password. Do it or your
Google Play Store or any other Google service will not sync or work
properly.
Solution 2 - Clear the Play Store cache. The Google
Play Store app on your Android device stores some cache data on your
device which could be one of the reasons why you are not able to connect
to Google servers using the app and keep getting the “No connection –
Retry” error message. How to fix it? Read the quick and easy steps
below:
- Go to Settings > Apps.
- Scroll to All apps and then scroll down to “Google Play Store” app.
- Open the app details and tap on the “Force stop” button.
- Then, tap on the “Clear cache” button.
That’s it. Now start the Google Play Store app on your phone / tablet and it should load and work absolutely fine!
Solution 3 - Check the date and time of your device.
Yes, this was the problem with majority of users complaining about this
error message in their Google Play Store app. If your date and time are
not correctly set, you will again the “No connection – Retry” error
message.
Solution 4 - Force re-install Google Play Store app. You can try uninstalling all the app updates on your phone and re-install the Google Play Store APK
again to see if that would work for you.
Solution 5 - Last, factory reset your phone.
We do not want you to do this, but this seems to be the last option if
the Google Play Store just doesn’t work. However, before you try doing
this, please make sure you backup your Android phone or tablet as a
factory reset will completely wipe out all your data. You can go through
some of the backup tips given below, if needed:
- Backup your Apps.
- Backup your SMS messages.
- Backup Contacts, Gmail and Google Data.
- Backup Call History.
- Backup WhatsApp Messages.
- Backup APN Settings: GPRS, 3G, MMS Settings.
These were the few solutions we think could fix your Google Play
Store app for the “No connection – Retry” error message. Some other
solution worked for you? Please do point that out in the comments below
as it would be helpful to other readers who have been trying to fix
Google Play Store app.
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